Heath said that command and control barking of orders may work in the military but it doesn’t work in for profit companies or volunteer organizations. Heath talked about his Toast Masters training experience. He used M&Ms to reward productivity at Toast Masters. He talked about going to Chile to straiten out a large engineering project that was in the ditch. He used leadership training to get five executives to work as a team and the project was finished successfully. Positive attitude is important.. “Changing the course of a river is done one stick at a time.”

The Mission of Montgomery Hospice is to gentle the journey through serious illness and loss with skill and compassion. To achieve its goal, an interdisciplinary team of doctors, nurse practitioners, social workers, spiritual counselors, bereavement counselors, and highly-trained volunteers work with patients and their families in private homes, nursing homes, assisted living facilities, and at Casey House, our 14-bed acute care facility.  Montgomery Hospice (founded in 1981) is an independent, not-for–profit organization that is accredited by The Joint Commission, certified by Medicare and Medicaid, and recognized as the preeminent provider of end-of-life care and grief services in the county. Gerry Vent is VP of Philanthropy.

The NTSB is an independent federal agency charged with determining the probable cause of transportation (aviation, railroad, highway and pipeline) accidents; making recommendations to congress and other federal agencies to prevent their recurrence; conducting special studies and investigations; and coordinating resources to assist victims and their families after an accident. The NTSB was made independent in 1974, has 5 board members appointed by the president, and has 400 employees (300 in Washington). There are 1500 accidents per year. For minor accidents NTSB gets assistance from local agencies. Eric Fielding is the training program advisor for NTSB. He is responsible for the development and implementation of the workforce development program. The NTSB website is www.ntsb.gov