Conflicts (at work, in the family, or in the community) are associated with a variety of negative outcomes, including poor relationships, hostility, anxiety, depression, poor sleep, back pain, and migraines. According to some published reports, conflicts cost American businesses more than $350 billion per year because of reduced work performance, low employee morale, and revenue loss. This presentation will discuss the most common causes of conflict and the role of mediation in resolving and mitigating some of the negative consequences.

Dr. Abdel-Razak Kadry is a certified lead mediator at the Federal Mediation and Conciliation Services (FMCS). He was able to successfully mediate a large number of cases. Abdel works as an Adjunct Professor at the University of Maryland’s School of Public Health in College Park; MD. Abdel regards mediation as a valuable collateral duty community service. During his tenure as senior science advisor for the United States Environmental Protection Agency, he began his work as a mediator and EEO counselor several years ago.